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FAQ

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Here are a few most common questions asked. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at balldripshop@gmail.com

  • Do you ship worldwide?
    Our main customers are from Europe, but we ship worldwide too for FREE.
  • Do prices include import duties, taxes, and customs fees
    Yes, all import duties, taxes, and customs fees are included in the listed price on our website. There are no extra fees for the customer to pay!
  • Is there any delivery guarantees? What if my order does not arrive?
    Yes. If 12 days have gone by with no updates from the provided tracking, please email us on balldripshop@gmail.com with your order number. We will send out a replacement of your original order or a full refund of your purchase.
  • Which currency will I be charged in?
    We process all orders in EUR.
  • Is Checkout on this site safe and secure?
    You can be absolutely sure that all purchases here are safe and secure.
  • I submitted an order, but I did not receive any confirmation e-mail about my order yet. What should I do?
    Please first check if you entered the correct e-mail address. The order confirmation is always sent to the e-mail address which is specified at ordering. If this e-mail address is correct, then you shall check whether your order confirmation went to the spam folder of your inbox. If you did not receive any confirmation e-mail in few hours ,please contact our Customer Support Service on email balldripshop@gmail.com.
  • What are the methods of payment in your online shop?
    Payment is possible via credit card or PayPal.
  • I ordered a product and paid for it in advance via PayPal or credit card. Then I received the information that my desired product is no longer in stock. What is the next step?
    In case you ordered the product and paid for it via PayPal or credit card and the product is no more in stock we will return your full purchase price no later than within 10 days.
  • How do I return or exchange my order?
    We want you to be completely happy with your purchase. If you aren't satisfied, you can return your product for a full refund within 7 days of the delivery date. For more please go to refund policy.
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