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We do accept returns  within 7 days of the delivery date. 

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The consumer (stated exclusively for the consumer, who is by law a natural person, and who acquire an item for purposes outside his own gainful activity) has the right to inform the vendor within 7 days of receiving the purchased item, about his or her decision to withdraw from the contract. The return period shall start to be counted the day after the date of the receipt of the items.

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*You will be responsible for paying for your own shipping costs for returning your item.* Otherwise, it is free return if you received the wrong order / defect order.

Please do not send your purchase back to the manufacturer.

*Please before you send product to us fill the form return form and send completed form on email balldripshop@gmail.com. After review we will give you instructions on how and where to send ypur package. Please return the product in original packaging and with original labels, undamaged, unused and attach the original invoice. Additionally, the package should be inserted into additional protective wrapping to protect the original product packaging (e.g. cardboard box). You can return products by sending a package through any company to transport shipments using a pre-paid and pre-printed label on your package.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purcase for the new item.

The products must not be freely used by the consumer until the cancellation of the contract. The consumer may carry out the inspection and testing of items to the extent necessary for the determination of the actual situation.The consumer is responsible for reducing the value of the goods if the reduction is a consequence of the behavior that is not strictly necessary to determine the nature, characteristics, and functionality of the goods. For items purchased during sale Ball Drip does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit. 

The consumer does not have the right to withdraw from the contract of which the purchased item is a subject, in these circumstances: if the item was manufactured according to the exact instructions of the consumer if the item was adapted to his personal needs, if the item by its very nature is not suitable for repayment, if the item is very perishable, or if the item's expiry date has already expired.